With the pervasiveness of COVID-19, Heart of Ohio Family Health has taken numerable steps to keep our clinics safe so our patients can receive the care they need.
We currently have COVID-19 testing at three of our locations:
COVID-19 Testing Schedule
|9 to 11:30 a.m.||9 to 11:30 a.m.||9 to 11:30 a.m.|
|1 to 4:30 p.m.||1 to 4:30 p.m.||1 to 4:30 p.m.||1 to 4:30 p.m.||1 to 4:30 p.m.|
|1 to 4:30 p.m.||1 to 4 p.m.||1 to 4:30 p.m.||1 to 4:30 p.m.||1 to 2:30 p.m.|
Whitehall-Yearling High School
|None||8 to 11:30 a.m.||8 to 11:30 a.m.||8 to 11:30 a.m.||8 to 11:30 a.m.|
Scheduling Your COVID-19 Testing
To schedule your COVID-19 testing, please call our health center at (614) 235-5555.
If you are a new patient, our call center representative will complete your full patient registration form. Please have your state ID or driver’s license and health insurance information on hand.
What to Expect at Your COVID-19 Appointment
COVID-19 testing is an in-car testing procedure. As we have COVID-19 testing in two locations, please note the different drive-in processes:
After you have parked, stay in your car.
There will be a phone number posted outside. Please call that phone number and inform us that you have arrived for your testing.
After your phone call, one of our nurses will come to you to ask preliminary questions. Then, one of our doctors will test you.
Frequently Asked Questions
Do I need to wear my face mask to my appointment?
Yes, wear your mask to help prevent the transmission of COVID-19.
As of Thursday, July 2nd, Whitehall Mayor Kim Maggard signed an executive order mandating people to wear a face mask in public spaces throughout July. Furthermore, as of Friday, July 3rd, Columbus Mayor Andrew Ginther signed an executive order requiring the wearing of face masks throughout July as well.
See the executive orders for the City of Columbus and Whitehall below:
Will my health insurance cover for COVID-19 testing?
Heart of Ohio Family Health accepts all Medicare, Medicaid, and most major commercial insurance plans. Additionally, we have a sliding fee scale for those who qualify. No one will be denied care regardless of their ability to pay. For more information on our sliding fee scale, please visit our Patients page.
When will I get my results back?
You will get your COVID-19 testing results in 3-5 days.
Do you offer the antibody Testing?
Yes, we are offering the COVID-19 antibody testing, an in-person test that looks for a type of antibody called immunoglobulin G (IgG) through a blood draw. The IgG antibody testing can be done in-person at our Capital Park or Whitehall facilities.
The Centers for Disease and Prevention (CDC) has shown a disparity between the pandemic and communities of color, especially in African American and Latino communities. Moreoever, in May, Governor Mike DeWine's COVID-19 Minority Health Strike Force issued a report on the importance of testing access in communities of color and other high-risk areas.
To address this, Heart of Ohio Family Health and Ohio National Guard will be providing FREE coronavirus (COVID-19) testing at two locations tomorrow (June 12) from 8 a.m. to 4:30 p.m.:
What to bring with you:
We will have Spanish, Nepali, and Somali interpreters at both sites to help individuals through the testing process.
There will be tents set up in the parking lots for testing. Drive-up and walk-up testing are all available to anyone experiencing symptoms or who want to be tested for COVID-19. We are also giving out wellness kits to all individuals getting tested.
For all other questions regarding the free testing, please call us at (614) 235-5555.
Heart of Ohio Family Health is offering COVID-19 IgG antibody testing at their Capital Park and Whitehall locations for individuals who think they may have had coronavirus (COVID-19) but do not show symptoms.
COVID-19 IgG antibody testing, also known as serology testing, looks for a type of antibody called immunoglobulin G (IgG) through a simple blood test. IgG antibodies are produced by the body to protect against bacterial and viral infections.
The IgG antibody testing can be done in-person at our Capital Park or Whitehall facilities with a simple blood draw. New patients are being accepted at all locations with little to no waiting.
For more information or to schedule your IgG antibody testing, call us at (614) 235-5555.
Dr. Washington encourages all patients to use telehealth services (such as telephone and video conferencing) for future health care appointments. Additionally, using our patient portal (FollowMyHealth) will be the best way to schedule appointments, look at medical information, and get updates from providers.
FollowMyHealth Website - https://heartofohiofamilyhealth.followmyhealth.com/Login/
Download FollowMyHealth App
A Message from Our CMO
Dear Patients and Friends,
As the Chief Medical Officer and a Primary Care Physician at Heart of Ohio Family Health, I would like to wish all of you good health and safety in this unprecedented time.
Here at are Heart of Ohio Family Health, we are taking careful measures to keep our patients and the community safe. Our health centers are open and taking extra precautions to ensure staff and patients remain safe. We have implemented telehealth visits via phone calls and video conferencing. We are also utilizing in-car testing for patients with COVID-19 symptoms who call ahead and are recommended for testing by their provider.
We have moved non-essential staff to work from home, employees who are still in the office have been moved to maintain social distancing requirements, and we have distributed N-95 respirators to front line staff. We have implemented additional cleaning measures for the waiting room and all exam rooms.
During this uncertain time, it’s extremely important to speak to your doctor if you are not feeling well. I recommend using our patient portal, FollowMyHealth, to communicate with your provider. FollowMyHealth lets you see medical records, receive messages from your provider, make appointments, and more.
Remember to stay home if you can, wear your face mask, cover your coughs, and practice social distancing. We are here to help you and are working tirelessly to flatten the curve and end this pandemic. We will get through this together.
Thank you everyone and stay safe.
Dr. William Washington
Ohio’s Stay at Home Order does NOT prohibit going to medical appointments and we are open to take care of all your healthcare needs. If you are a patient with breathing problems like COPD/asthma, compromised immune systems, diabetes, heart disease, and those over 65 years old, you are at a higher risk of developing severe complications from COVID-19. We recommend that high-risk patients call us prior to coming in for your appointment. Your provider may suggest a phone or patient portal visit instead.
Telehealth - Phone Visits
Telehealth is the use of video conferences, telephone calls, or images transmitted via email or fax to facilitate clinical health care and education.
Our providers can assess patients, refill prescriptions, and provide other healthcare visits via phone if you are a high-risk patient.
Don’t cancel your appointment, call (614) 235-5555 and you may be able to schedule a phone visit with your provider.
Health plans will cover telehealth interactions and we are currently waiving patient co-pays for telehealth visits during this time of crisis.
Patient Portal Visits
Our patient portal, FollowMyHealth, is a secure website that gives patients convenient access to personal health information from anywhere.
While we are doing our part in protecting our communities, we ask everyone to be protective of themselves by being informed, preventing, and slowing down transmission of COVID-19.
Watch for symptoms:
If you are sick:
For our Somali speakers, please see this video on facts and prevention of COVID-19:
For our Spanish speakers, please read the following documents on COVID-19:
Center for Disease Control and Prevention - https://www.cdc.gov/coronavirus/2019-nCoV/index.html
Ohio Department of Health - https://coronavirus.ohio.gov/wps/portal/gov/covid-19/
World Health Organization - https://www.who.int/emergencies/diseases/novel-coronavirus-2019