Dr. Washington encourages all patients to use telehealth services (such as telephone and video conferencing) for future health care appointments. Additionally, using our patient portal (FollowMyHealth) will be the best way to schedule appointments, look at medical information, and get updates from providers.
FollowMyHealth Website - https://heartofohiofamilyhealth.followmyhealth.com/Login/
Download FollowMyHealth App
A Message from Our CMO
Dear Patients and Friends,
As the Chief Medical Officer and a Primary Care Physician at Heart of Ohio Family Health, I would like to wish all of you good health and safety in this unprecedented time.
Here at are Heart of Ohio Family Health, we are taking careful measures to keep our patients and the community safe. Our health centers are open and taking extra precautions to ensure staff and patients remain safe. We have implemented telehealth visits via phone calls and video conferencing. We are also utilizing in-car testing for patients with COVID-19 symptoms who call ahead and are recommended for testing by their provider.
We have moved non-essential staff to work from home, employees who are still in the office have been moved to maintain social distancing requirements, and we have distributed N-95 respirators to front line staff. We have implemented additional cleaning measures for the waiting room and all exam rooms.
During this uncertain time, it’s extremely important to speak to your doctor if you are not feeling well. I recommend using our patient portal, FollowMyHealth, to communicate with your provider. FollowMyHealth lets you see medical records, receive messages from your provider, make appointments, and more.
Remember to stay home if you can, wear your face mask, cover your coughs, and practice social distancing. We are here to help you and are working tirelessly to flatten the curve and end this pandemic. We will get through this together.
Thank you everyone and stay safe.
Dr. William Washington
Ohio’s Stay at Home Order does NOT prohibit going to medical appointments and we are open to take care of all your healthcare needs. If you are a patient with breathing problems like COPD/asthma, compromised immune systems, diabetes, heart disease, and those over 65 years old, you are at a higher risk of developing severe complications from COVID-19. We recommend that high-risk patients call us prior to coming in for your appointment. Your provider may suggest a phone or patient portal visit instead.
Telehealth - Phone Visits
Telehealth is the use of video conferences, telephone calls, or images transmitted via email or fax to facilitate clinical health care and education.
Our providers can assess patients, refill prescriptions, and provide other healthcare visits via phone if you are a high-risk patient.
Don’t cancel your appointment, call (614) 235-5555 and you may be able to schedule a phone visit with your provider.
Health plans will cover telehealth interactions and we are currently waiving patient co-pays for telehealth visits during this time of crisis.
Patient Portal Visits
Our patient portal, FollowMyHealth, is a secure website that gives patients convenient access to personal health information from anywhere.
While we are doing our part in protecting our communities, we ask everyone to be protective of themselves by being informed, preventing, and slowing down transmission of COVID-19.
Watch for symptoms:
If you are sick:
For our Somali speakers, please see this video on facts and prevention of COVID-19:
For our Spanish speakers, please read the following documents on COVID-19:
Center for Disease Control and Prevention - https://www.cdc.gov/coronavirus/2019-nCoV/index.html
Ohio Department of Health - https://coronavirus.ohio.gov/wps/portal/gov/covid-19/
World Health Organization - https://www.who.int/emergencies/diseases/novel-coronavirus-2019