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COVID-19 (Coronavirus): If you have cold or flu symptoms, please call your provider before your scheduled appointment. More information here.

COVID-19 Update

September 17, 2020 COVID-19 Update

Flu Shot is Even More Important Now

 

The flu season is coming and health experts are warning that the addition of another respiratory illness on top of the ongoing COVID-19 pandemic could be problematic. If you are healthy and do not have any symptoms of COVID-19, now is the time to get your flu vaccine.

 

Here is why:

  • Flu vaccines are safe and effective
  • Protect yourself and others from the flu
  • Reduce the burden that the flu and other respiratory illnesses have on healthcare facilities
  • Testing could be strained due to COVID-19 testing. You do not want to have both at the same time 

According to the CDC, patients with COVID-19 should delay getting the flu vaccine, not because of any evidence about how the virus affects vaccination, but in order to ensure others in the healthcare setting are not exposed unnecessarily

 

COVID-19 testing schedules have been updated, as of today.  We currently have COVID-19 testing at three of our locations:

  • Capital Park - 2365 Innis Rd
  • Whitehall - 882 S. Hamilton Rd
  • Whitehall-Yearling High School - 675 S. Yearling Rd

 

COVID-19 Testing Schedule

Capital Park

 

Monday Tuesday Wednesday Thursday Friday
8 to 11:30 a.m.
1 to 4:30 p.m. 1 to 4:30 p.m. 1 to 4:30 p.m. 1 to 4:30 p.m.

 

Whitehall

 

Monday Tuesday Wednesday Thursday Friday
1 to 4:30 p.m. 1 to 4 p.m. 1 to 4:30 p.m. 1 to 4:30 p.m. 1 to 2:30 p.m.

 

Whitehall-Yearling High School

 

Monday Tuesday Wednesday Thursday Friday
8 to 11:30 a.m. 8 to 11:30 a.m. 8 to 11:30 a.m. 8 to 11:30 a.m. 8 to 11:30 a.m.

 

 

Scheduling Your COVID-19 Testing

To schedule your COVID-19 testing, please call our health center at (614) 235-5555.

 

If you are a new patient, our call center representative will complete your full patient registration form. Please have your state ID or driver’s license and health insurance information on hand.

 

Due to a high volume of calls, you may expect a longer wait to schedule a COVID test than normal. Additionally, we are prioritizing the tests to patients that need them the most so you may be asked to call back in a couple of days if our schedules have filled up. We appreciate your patience as adjust to frequent requests.

 

What to Expect at Your COVID-19 Appointment 

COVID-19 testing is an in-car testing procedure. As we have COVID-19 testing in three locations, please note the different drive-in processes:

  • Capital Park - Drive to the side of the clinic. Look for traffic cones and a sign for COVID testing. Find a place to park near the tent.
  • Whitehall - Drive to the back of the clinic. Look for traffic cones and a sign for COVID testing. Find a place to park near the tent.
  • Whitehall Yearling High School - Drive to the back of the high school. There should be Heart of Ohio Family Health signs directing you. Park near our clinic.

After you have parked, stay in your car.

 

There will be a phone number posted outside. Please call that phone number and inform us that you have arrived for your testing.

 

After your phone call, one of our nurses will come to you to ask preliminary questions. Then, one of our doctors will test you.

 

Frequently Asked Questions

Do I need to wear my face mask to my appointment?

 

Yes, wear your mask to help prevent the transmission of COVID-19.

 

As of Thursday, July 2nd, Whitehall Mayor Kim Maggard signed an executive order mandating people to wear a face mask in public spaces throughout July. Furthermore, as of Friday, July 3rd, Columbus Mayor Andrew Ginther signed an executive order requiring the wearing of face masks throughout July as well.

 

See the executive orders for the City of Columbus and Whitehall below:

 

Will my health insurance cover for COVID-19 testing?
Heart of Ohio Family Health accepts all Medicare, Medicaid, and most major commercial insurance plans. Additionally, we have a sliding fee scale for those who qualify. No one will be denied care regardless of their ability to pay.  For more information on our sliding fee scale, please visit our Patients page.

 

When will I get my results back?
You will get your COVID-19 testing results in 3-7 days.

 

Do I need to get retested if I’m positive?
It’s not recommended to get retested if you have a positive test result. Follow the instructions that your provider gives regarding when it’s safe to return to work or other activities. If you test positive, we will not retest patients unless it is required by your employer.

 

To schedule an in-person visit, please call us at (614) 235-5555. For more information on the IgG antibody testing, please read our press release.

 

August 06, 2020 COVID-19 Update

All Heart of Ohio Family Health Centers locations remain open to serve new and existing patients for in-person or tele-medicine appointments.

 

Safety is our number ONE priority. Following state and federal guidelines, we have put into place new safety and screening measures to protect the health of our patients and staff. In addition to the previous measures (see: 07/06/2020 COVID-19 Updates), here are some of the measures we are taking to keep patients and staff safe:

  1. Proper wearing of facemasks throughout the clinic is required for all staff, patients, and visitors. (Watch the How to Wear Your Face Mask video to learn how to properly wear your mask)
  2. Increased frequency and special attention to cleaning following CDC guidelines.
  3. Strict adherence to hand hygiene guidelines.
  4. Safe social distancing in waiting areas and as much as possible within patient care areas.
  5. Limiting visitors to only one caregiver, and only as needed. In order to maintain adequate social distancing, there may be times where we ask visitors to remain in their vehicles while the patient they are accompanying has their appointment.

July 30, 2020 COVID-19 Update

With the pervasiveness of COVID-19, Heart of Ohio Family Health has taken numerable steps to keep our clinics safe so our patients can receive the care they need.

 

We currently have COVID-19 testing at three of our locations:

  • Capital Park - 2365 Innis Rd
  • Whitehall - 882 S. Hamilton Rd
  • Whitehall-Yearling High School - 675 S. Yearling Rd

 

COVID-19 Testing Schedule

Capital Park

 

Monday Tuesday Wednesday Thursday Friday
8 to 11:30 a.m. 9 to 11:30 a.m. 9 to 11:30 a.m. 8 to 11:30 a.m. 9 to 11:30 a.m.
1 to 4:30 p.m. 1 to 4:30 p.m. 1 to 4:30 p.m. 1 to 4:30 p.m. 1 to 4:30 p.m.

 

Whitehall

 

Monday Tuesday Wednesday Thursday Friday
8 to 11:30 a.m. 8 to 11:30 a.m.
1 to 4:30 p.m. 1 to 4 p.m. 1 to 4:30 p.m. 1 to 4:30 p.m. 1 to 2:30 p.m.

 

Whitehall-Yearling High School

 

Monday Tuesday Wednesday Thursday Friday
8 to 11:30 a.m. 8 to 11:30 a.m. 8 to 11:30 a.m. 8 to 11:30 a.m. 8 to 11:30 a.m.

 

 

Scheduling Your COVID-19 Testing

To schedule your COVID-19 testing, please call our health center at (614) 235-5555.

 

If you are a new patient, our call center representative will complete your full patient registration form. Please have your state ID or driver’s license and health insurance information on hand.

 

Due to a high volume of calls, you may expect a longer wait to schedule a COVID test than normal. Additionally, we are prioritizing the tests to patients that need them the most so you may be asked to call back in a couple of days if our schedules have filled up. We appreciate your patience as adjust to frequent requests.

 

What to Expect at Your COVID-19 Appointment 

COVID-19 testing is an in-car testing procedure. As we have COVID-19 testing in three locations, please note the different drive-in processes:

  • Capital Park - Drive to the side of the clinic. Look for traffic cones and a sign for COVID testing. Find a place to park near the tent.
  • Whitehall - Drive to the back of the clinic. Look for traffic cones and a sign for COVID testing. Find a place to park near the tent.
  • Whitehall Yearling High School - Drive to the back of the high school. There should be Heart of Ohio Family Health signs directing you. Park near our clinic.

After you have parked, stay in your car.

 

There will be a phone number posted outside. Please call that phone number and inform us that you have arrived for your testing.

 

After your phone call, one of our nurses will come to you to ask preliminary questions. Then, one of our doctors will test you.

 

Frequently Asked Questions

Do I need to wear my face mask to my appointment?

 

Yes, wear your mask to help prevent the transmission of COVID-19.

 

As of Thursday, July 2nd, Whitehall Mayor Kim Maggard signed an executive order mandating people to wear a face mask in public spaces throughout July. Furthermore, as of Friday, July 3rd, Columbus Mayor Andrew Ginther signed an executive order requiring the wearing of face masks throughout July as well.

 

See the executive orders for the City of Columbus and Whitehall below:

 

Will my health insurance cover for COVID-19 testing?
Heart of Ohio Family Health accepts all Medicare, Medicaid, and most major commercial insurance plans. Additionally, we have a sliding fee scale for those who qualify. No one will be denied care regardless of their ability to pay.  For more information on our sliding fee scale, please visit our Patients page.

 

When will I get my results back?
You will get your COVID-19 testing results in 3-7 days.

 

Do I need to get retested if I’m positive?
It’s not recommended to get retested if you have a positive test result. Follow the instructions that your provider gives regarding when it’s safe to return to work or other activities. If you test positive, we will not retest patients unless it is required by your employer.

 

To schedule an in-person visit, please call us at (614) 235-5555. For more information on the IgG antibody testing, please read our press release.

 

June 11, 2020 COVID-19 Update

The Centers for Disease and Prevention (CDC) has shown a disparity between the pandemic and communities of color, especially in African American and Latino communities. Moreoever, in May, Governor Mike DeWine's COVID-19 Minority Health Strike Force issued a report on the importance of testing access in communities of color and other high-risk areas.

 

To address this, Heart of Ohio Family Health and Ohio National Guard will be providing FREE coronavirus (COVID-19) testing at two locations tomorrow (June 12) from 8 a.m. to 4:30 p.m.: 

  1. Capital Park - 2365 Innis Rd
  2. Whitehall - 882 S. Hamilton Rd

What to bring with you:

  • State ID or driver license
  • Health insurance card (optional)
  • Face mask (recommended)

We will have Spanish, Nepali, and Somali interpreters at both sites to help individuals through the testing process. 

 

There will be tents set up in the parking lots for testing. Drive-up and walk-up testing are all available to anyone experiencing symptoms or who want to be tested for COVID-19. We are also giving out wellness kits to all individuals getting tested. 

 

For all other questions regarding the free testing, please call us at (614) 235-5555.

 

 

Additional Resources: 

 

Press: 

May 15, 2020 COVID-19 Update

Heart of Ohio Family Health is offering COVID-19 IgG antibody testing at their Capital Park and Whitehall locations for individuals who think they may have had coronavirus (COVID-19) but do not show symptoms.

 

COVID-19 IgG antibody testing, also known as serology testing, looks for a type of antibody called immunoglobulin G (IgG) through a simple blood test. IgG antibodies are produced by the body to protect against bacterial and viral infections.

 

The IgG antibody testing can be done in-person at our Capital Park or Whitehall facilities with a simple blood draw. New patients are being accepted at all locations with little to no waiting.

 

For more information or to schedule your IgG antibody testing, call us at (614) 235-5555

 

April 29, 2020 COVID-19 Update

Dr. Washington encourages all patients to use telehealth services (such as telephone and video conferencing) for future health care appointments. Additionally, using our patient portal (FollowMyHealth) will be the best way to schedule appointments, look at medical information, and get updates from providers. 

 

FollowMyHealth Website - https://heartofohiofamilyhealth.followmyhealth.com/Login/

 

Download FollowMyHealth App

Android - https://play.google.com/store/apps/details?id=com.jardogs.fmhmobile&hl=en_US

 

Apple - https://apps.apple.com/us/app/followmyhealth/id502147249

April 22, 2020 COVID-19 Update

A Message from Our CMO

 

Dear Patients and Friends,
As the Chief Medical Officer and a Primary Care Physician at Heart of Ohio Family Health, I would like to wish all of you good health and safety in this unprecedented time.

Here at are Heart of Ohio Family Health, we are taking careful measures to keep our patients and the community safe. Our health centers are open and taking extra precautions to ensure staff and patients remain safe. We have implemented telehealth visits via phone calls and video conferencing. We are also utilizing in-car testing for patients with COVID-19 symptoms who call ahead and are recommended for testing by their provider.

We have moved non-essential staff to work from home, employees who are still in the office have been moved to maintain social distancing requirements, and we have distributed N-95 respirators to front line staff. We have implemented additional cleaning measures for the waiting room and all exam rooms.

During this uncertain time, it’s extremely important to speak to your doctor if you are not feeling well. I recommend using our patient portal, FollowMyHealth, to communicate with your provider. FollowMyHealth lets you see medical records, receive messages from your provider, make appointments, and more.

Remember to stay home if you can, wear your face mask, cover your coughs, and practice social distancing. We are here to help you and are working tirelessly to flatten the curve and end this pandemic. We will get through this together.

Thank you everyone and stay safe.

Sincerely,
Dr. William Washington

 

March 25, 2020 COVID-19 Update

Heart of Ohio Family Health is actively monitoring the spread of COVID-19 during this uncertain time. We will be providing up-to-date information for our patients and community as we receive it. We currently have protocols in place to make sure our patients are safe during their visits.

 

Ohio’s Stay at Home Order does NOT prohibit going to medical appointments and we are open to take care of all your healthcare needs. If you are a patient with breathing problems like COPD/asthma, compromised immune systems, diabetes, heart disease, and those over 65 years old, you are at a higher risk of developing severe complications from COVID-19. We recommend that high-risk patients call us prior to coming in for your appointment. Your provider may suggest a phone or patient portal visit instead.

 

Telehealth - Phone Visits

Telehealth is the use of video conferences, telephone calls, or images transmitted via email or fax to facilitate clinical health care and education.

 

Our providers can assess patients, refill prescriptions, and provide other healthcare visits via phone if you are a high-risk patient.

 

Don’t cancel your appointment, call (614) 235-5555 and you may be able to schedule a phone visit with your provider. 

 

Health plans will cover telehealth interactions and we are currently waiving patient co-pays for telehealth visits during this time of crisis. 

 

Patient Portal Visits

Our patient portal, FollowMyHealth, is a secure website that gives patients convenient access to personal health information from anywhere.

  • Patients will need a secure username and password to view health information.
  • Patients can send e-mail messages directly to their provider. Patient visits can be conducted via e-mail if you are unable to attend in person.
  • Patients can view health information such as recent doctor visits, discharge summaries, medications, lab results, make payments, and more.

 

Protect Yourself

While we are doing our part in protecting our communities, we ask everyone to be protective of themselves by being informed, preventing, and slowing down transmission of COVID-19.

 

Watch for symptoms:

  • Fever
  • Cough
  • Shortness of breath

If you are sick:

  • Stay home
  • Stay away from others
  • Contact your primary care doctor
  • Avoid public transportation
  • Wear a face mask
  • Cover your coughs
  • Clean your hands for at least 20 seconds
  • Do not share personal household items
  • Clean and disinfect your space

 

Additional Resources

For our Somali speakers, please see this video on facts and prevention of COVID-19:

For our Spanish speakers, please read the following documents on COVID-19:

Center for Disease Control and Prevention - https://www.cdc.gov/coronavirus/2019-nCoV/index.html

 

Ohio Department of Health - https://coronavirus.ohio.gov/wps/portal/gov/covid-19/

 

World Health Organization - https://www.who.int/emergencies/diseases/novel-coronavirus-2019

 

Heart of Ohio Family Health

 

Heart of Ohio Family Health at Capital Park 
2365 Innis Road
Columbus, OH 43224
(614) 416-4325

Heart of Ohio Family Health at Chantry
5560 Chantry Drive
Columbus, OH 43232
(614) 235-5555

Heart of Ohio Family Health at Mount Carmel East Campus

5969 E. Broad Street, Suite 300

Columbus, Ohio 43212
(614) 235-5555

Heart of Ohio Family Health at Whitehall
882 S. Hamilton Road
Columbus, OH 43213
(614) 235-5555

Heart of Ohio Family Health at Whitehall-Yearling High School
 675 S Yearling Rd, Suite 100
Whitehall, OH 43213

(614) 701-9080

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