COVID-19 (Coronavirus): If you have cold or flu symptoms, please call your provider before your scheduled appointment. More information here.

COVID-19 Update

April 29, 2020 COVID-19 Update

Dr. Washington encourages all patients to use telehealth services (such as telephone and video conferencing) for future health care appointments. Additionally, using our patient portal (FollowMyHealth) will be the best way to schedule appointments, look at medical information, and get updates from providers. 

 

FollowMyHealth Website - https://heartofohiofamilyhealth.followmyhealth.com/Login/

 

Download FollowMyHealth App

Android - https://play.google.com/store/apps/details?id=com.jardogs.fmhmobile&hl=en_US

 

Apple - https://apps.apple.com/us/app/followmyhealth/id502147249

April 22, 2020 COVID-19 Update

A Message from Our CMO

 

Dear Patients and Friends,
As the Chief Medical Officer and a Primary Care Physician at Heart of Ohio Family Health, I would like to wish all of you good health and safety in this unprecedented time.

Here at are Heart of Ohio Family Health, we are taking careful measures to keep our patients and the community safe. Our health centers are open and taking extra precautions to ensure staff and patients remain safe. We have implemented telehealth visits via phone calls and video conferencing. We are also utilizing in-car testing for patients with COVID-19 symptoms who call ahead and are recommended for testing by their provider.

We have moved non-essential staff to work from home, employees who are still in the office have been moved to maintain social distancing requirements, and we have distributed N-95 respirators to front line staff. We have implemented additional cleaning measures for the waiting room and all exam rooms.

During this uncertain time, it’s extremely important to speak to your doctor if you are not feeling well. I recommend using our patient portal, FollowMyHealth, to communicate with your provider. FollowMyHealth lets you see medical records, receive messages from your provider, make appointments, and more.

Remember to stay home if you can, wear your face mask, cover your coughs, and practice social distancing. We are here to help you and are working tirelessly to flatten the curve and end this pandemic. We will get through this together.

Thank you everyone and stay safe.

Sincerely,
Dr. William Washington

 

March 25, 2020 COVID-19 Update

Heart of Ohio Family Health is actively monitoring the spread of COVID-19 during this uncertain time. We will be providing up-to-date information for our patients and community as we receive it. We currently have protocols in place to make sure our patients are safe during their visits.

 

Ohio’s Stay at Home Order does NOT prohibit going to medical appointments and we are open to take care of all your healthcare needs. If you are a patient with breathing problems like COPD/asthma, compromised immune systems, diabetes, heart disease, and those over 65 years old, you are at a higher risk of developing severe complications from COVID-19. We recommend that high-risk patients call us prior to coming in for your appointment. Your provider may suggest a phone or patient portal visit instead.

 

Telehealth - Phone Visits

Telehealth is the use of video conferences, telephone calls, or images transmitted via email or fax to facilitate clinical health care and education.

 

Our providers can assess patients, refill prescriptions, and provide other healthcare visits via phone if you are a high-risk patient.

 

Don’t cancel your appointment, call (614) 235-5555 and you may be able to schedule a phone visit with your provider. 

 

Health plans will cover telehealth interactions and we are currently waiving patient co-pays for telehealth visits during this time of crisis. 

 

Patient Portal Visits

Our patient portal, FollowMyHealth, is a secure website that gives patients convenient access to personal health information from anywhere.

  • Patients will need a secure username and password to view health information.
  • Patients can send e-mail messages directly to their provider. Patient visits can be conducted via e-mail if you are unable to attend in person.
  • Patients can view health information such as recent doctor visits, discharge summaries, medications, lab results, make payments, and more.

 

Protect Yourself

While we are doing our part in protecting our communities, we ask everyone to be protective of themselves by being informed, preventing, and slowing down transmission of COVID-19.

 

Watch for symptoms:

  • Fever
  • Cough
  • Shortness of breath

If you are sick:

  • Stay home
  • Stay away from others
  • Contact your primary care doctor
  • Avoid public transportation
  • Wear a face mask
  • Cover your coughs
  • Clean your hands for at least 20 seconds
  • Do not share personal household items
  • Clean and disinfect your space

 

Additional Resources

For our Somali speakers, please see this video on facts and prevention of COVID-19:

For our Spanish speakers, please read the following documents on COVID-19:

Center for Disease Control and Prevention - https://www.cdc.gov/coronavirus/2019-nCoV/index.html

 

Ohio Department of Health - https://coronavirus.ohio.gov/wps/portal/gov/covid-19/

 

World Health Organization - https://www.who.int/emergencies/diseases/novel-coronavirus-2019

 

Heart of Ohio Family Health

 

Heart of Ohio Family Health at Capital Park 
2365 Innis Road
Columbus, OH 43224
(614) 416-4325

Heart of Ohio Family Health at Chantry
5560 Chantry Drive
Columbus, OH 43232
(614) 235-5555

Heart of Ohio Family Health at Mount Carmel East Campus

5969 E. Broad Street, Suite 300

Columbus, Ohio 43212
(614) 235-5555

Heart of Ohio Family Health at Whitehall
882 S. Hamilton Road
Columbus, OH 43213
(614) 235-5555

Heart of Ohio Family Health at Whitehall-Yearling High School
 675 S Yearling Rd, Suite 100
Whitehall, OH 43213

(614) 701-9080

Heart of Ohio family Health is a Federally Qualified Health Center and an FTCA-deemed facility.

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